Telehealth Consultations:

• Standard Consultation: Up to 30 minutes for assessment and treatment planning.
• Extended Consultation: Up to 60 minutes for comprehensive care.
• Review Consultation: Up to 20 minutes for follow-up or progress evaluation.

Follow-Up Support:

• Clients receive one month of secure messaging support following their initial consultation. This period starts on the date of consultation and ends on the same date of the next month.
• After one month, clients must book a new consultation to continue receiving services.

Service Limitations:

• Iron Bodies Physiotherapy does not provide emergency medical care.
• Our services are intended for non-urgent musculoskeletal conditions only.
• If your condition is deemed unsuitable for physiotherapy, we reserve the right to:
• Discontinue services.
• Refer you to an alternative healthcare provider.
• Offer refunds for unused services, as detailed in the Refund Policy (Section 9).

To ensure effective treatment and compliance with this Agreement, you agree to:

• Provide accurate medical history and relevant information.
• Follow treatment plans and advice given by our practitioners.
• Seek emergency medical care if your condition worsens or becomes urgent.
• Respect appointment times and cancellation policies.

Payment Terms

Refund Policy

Eligibility for refunds is contingent upon the participant completing their pre-assessment intake form prior to the commencement of their individual session to allow their practitioner to screen for their appropriateness for service prior to commencement of a session. Should this requirement be achieved, refunds will be granted under the following circumstances:

• If our practitioners determine that physiotherapy is not suitable for your condition prior to or during the initial consultation.
• Refunds are not provided if you are referred to another healthcare provider after an assessment of a non-urgent condition.
• Consultation fees are non-refundable once the agreed-upon service has been provided.

Cancellation and Rescheduling Policy

Appointments must be cancelled or rescheduled at least 24 hours in advance to avoid fees.
Late cancellations or no-shows will incur the full consultation fee.

Subscription and Support Policies

Follow-up support via secure messaging is included for one month following your consultation.
Continued support beyond this period requires booking a new consultation.
We reserve the right to terminate follow-up support if you breach this Agreement.

Acceptable Use Policy

Information Collected:

We collect personal information such as:

• Name, address, phone number, and email.
• Medical history and consultation details.

Purpose of Collection:

• To provide effective treatment and follow-up care.
• To maintain accurate medical records.
• To comply with legal and regulatory obligations.

Data Storage and Security:

• All client records are securely stored in a government-compliant practice management system in compliance with Australian regulations.
• Follow-up support messaging is conducted within a secure messaging platform through Healthie Electronic Record Health Software. This platform meets the highest certification standards for data security and privacy and complies with relevant privacy regulations.

Information Sharing:

• Personal information will not be shared with third parties without your explicit consent, except as required by law.
• In rare cases, information may be shared with other healthcare providers for treatment purposes, with your prior approval.

Risks of Transmission:

While we take every precaution to ensure secure data transmission, there are inherent risks with online communication. By using our services, you accept these risks.

Liability and Disclaimers

• Statutory Guarantees: Iron Bodies Physiotherapy provides services in compliance with Australian Consumer Law, ensuring they are delivered with due care, skill, and fit for their intended purpose.
• Exclusion of Liability: To the extent permitted by law, we exclude liability for indirect, incidental, or consequential damages resulting from:
• Failure to follow treatment plans.
• Misuse of services.
• Any technical issues beyond our control.
• Limitations: Where liability cannot be excluded by law, Iron Bodies Physiotherapy’s total liability for any claim, loss, damage, or expense arising out of or in connection with the provision of services under this Agreement, whether in contract, tort (including negligence), statutory liability, or otherwise, shall be limited to an amount not exceeding AUD $1,000. This cap on liability applies unless otherwise explicitly agreed upon in writing by both parties. This limitation shall apply to the aggregate liability, including any direct, indirect, incidental, consequential, or punitive damages, and any loss of profits, business, goodwill, or data, to the fullest extent permitted by law.