Personal Information:

• Name (full name)
• Date of birth
• Email address
• Phone number (mobile or landline)
• Address (residential or billing address)

Health Information:

• Presenting problem: the reason why you are seeking physiotherapy treatment, including any medical condition, injury, or symptoms.
• Medical history: details about your past and present health conditions, surgeries, and treatments, as well as medications you are currently taking.
• Family medical history: relevant health information of your immediate family, which could impact your treatment.
• Physiotherapy records: treatment plans, progress notes, and results of assessments performed during your consultations.
• Medicare, Department of Veteran Affairs (DVA), and Chronic Disease Management Plan (CDMP) information: If you are eligible for subsidized treatment under Medicare, DVA, or a CDMP, we may collect relevant details such as referral information, provider numbers, treatment limits, and billing details necessary to process claims and provide services under these programs.

Private Health Insurance Information:

• If you are using private health insurance to cover part of your treatment, we may collect details about your insurance provider and policy number.

Financial Information:

• In some cases, we may collect billing information, such as payment method details, to process payments for the services provided. This information is processed through secure third-party payment systems.

Directly from You:

Information is collected when you fill out forms (online or in-person) to register for services, book an appointment, and communicate with us. This may include general personal information (like name, email, and phone number) and health information (like presenting problems and medical history).

Third-Party Providers:

In some cases, with your consent, we collect information from other health care providers (such as your GP or specialist) who are involved in your care. This allows us to coordinate treatment and ensure we have complete information to help you effectively.

Online Platforms:

Our website and booking system may collect certain technical information, such as your IP address, browser type, and device information when you visit our website. This helps us improve your user experience and ensures the smooth operation of our website.

Providing Physiotherapy Services:

To assess your needs, develop a treatment plan, track progress, and deliver the appropriate therapy. This includes all clinical interactions such as physical assessments, rehabilitation exercises, and consultations.

Communication:

To provide updates on appointments, treatment plans, and progress. We may also use your contact details to send reminders, confirmations, and follow-up messages regarding your care.

Administrative Purposes:

To manage your bookings, payments, and other administrative processes, such as sending invoices or processing claims under your health insurance (if applicable).

Compliance:

To comply with our legal and regulatory obligations under Australian health care laws, privacy regulations, and professional standards.

With Your Consent:

If you provide consent, we may share your health information with other health care professionals involved in your care, such as your general practitioner, specialist, or allied health providers.

Legal Obligations:

We may be required by law to disclose information in certain situations, such as responding to subpoenas, court orders, or requests from government agencies.

Third-Party Service Providers:

We work with trusted third-party service providers (e.g., payment processors, booking systems, secure messaging platforms) to facilitate our operations. These service providers are contractually obligated to keep your information confidential and secure.

Insurance Providers:

For Australian clients who intend to claim under private health insurance, we may share necessary treatment information with your health fund provider for processing claims.

Statutory Guarantees:

In accordance with Australian Consumer Law, we guarantee that our services will be provided with due care and skill and will be fit for the intended purpose.

Exclusions and Limitations:

To the extent permitted by law, we exclude all liability for indirect, incidental, or consequential loss or damage, including loss of business or profits, or injury arising from failure to follow our treatment advice or program.

Capped Liability:

Where liability cannot be excluded, our liability is limited to a maximum of AUD $1,000, unless otherwise agreed in writing.

Insurance:

Iron Bodies Physiotherapy holds professional indemnity insurance as required by Australian regulations to cover potential liability arising from our services.